• NDIS (National Disability Insurance Scheme)
  • Mental Health Services
  • Aged Care Services
  • Cafe and Catering
  • Emergency Relief / Material Aid
  • Engagement Hub aka St Kilda 101
  • Goodwill Shop
  • Hearing voices?
  • Employment and Training
  • Legal Service
  • Pastoral Care
  • Residential Programs
  • Training or Education
  • Voices Vic

NDIS (National Disability Insurance Scheme)

National Disability Insurance Scheme – Rolling out across Australia from July 2016

The National Disability Insurance Scheme (NDIS) is not available everywhere yet. It will be introduced in stages, with rollout of the full scheme to commence progressively from July 2016, however trials of the scheme have been happening since July 2013, across all Australian States, for different age groups. The NDIS will provide individualised support for eligible people with permanent and significant disability, and for their families and carers. A person living with a mental illness is likely to be eligible for NDIS if they “…have an impairment or condition that is likely to be permanent (lifelong) and that stops you from doing everyday things by yourself…” To find out if you are eligible for NDIS, or for more information, please refer to the NDIS website directly.

What is the National Disability Insurance Scheme?

The National Disability Insurance Scheme (NDIS) is the new national system aimed at providing better support to Australians with a disability. It provides individualised support for eligible people with permanent and significant disability, their families and carers. The NDIS also covers people with a psychosocial disability associated with a mental illness – sometimes referred to as a psychiatric disability.

The NDIS is administered by the National Disability Insurance Agency, is government funded and provides all its services for free. The scheme offers exciting new opportunities for people who are eligible for NDIS services.

What will the NDIS provide?

The NDIS funds reasonable and necessary supports to help eligible people reach their goals, objectives and aspirations, and to undertake activities to enable their social and economic participation.

The National Disability Insurance Agency will provide information and referral to existing mainstream and community services in your launch area.

Who can use the NDIS?

The NDIS is for people under 65 years of age who have a disability that affects their daily life and the way they can take part in the community. The NDIS will help people who are born with a disability or who get a disability later in life.

Why an NDIS?

Until now, people living with a disability in Australia received varying levels of support depending on where they lived and when, where and how they acquired or developed a disability. The NDIS is a nation-wide scheme that will provide lifetime support to people affected by disability, based on a person’s individual needs.

As well as taking a life-time approach, the NDIS will also provide early intervention, particularly for people where there is good evidence that support will make a substantial difference to a person’s life.

For more information:

Note: The information on this page was prepared using information from the Mental Health Council of Australia and NDIS websites.

Mental Health Services

Why choose Uniting Prahran as my mental health service provider?

The primary focus of Uniting Prahran is to work collaboratively with people who have a mental illness, and who are experiencing extreme social and economic disadvantage, in order to facilitate a full and meaningful life.

Uniting Prahran uses a strengths based approach to build upon a client’s existing skills and resources, and to promote activities that support their journey of recovery.

Uniting Prahran is committed to the concept and possibilities of recovery.

‘Recovery is often likened to a journey to emphasise that it is a process of healing, growth and learning that involves an internal and an emotional process of change.’ (Lefley,1994, Weingarten,1994)

What kind of mental health services are currently available at Uniting Prahran?

Uniting Prahran currently offers two separate services:

  • Personal Helpers and Mentors (PHaMs)
  • Individual Client Support packages, as part of MHCSS.

The type and extent of support offered in either service varies, depending on your needs and preferences.

Both services are individually tailored, person-centred and responsive to your priorities.

Both services are government funded and free of cost to you.

Note: We do not provide counselling or crisis assistance. We refer people to the appropriate services, if this is required.

How do I access Personal Helpers and Mentors (PHaMs)?

Access to Personal Helpers and Mentors service can be made by contacting a Uniting Prahran office, and speaking to a PHaMs Team Leader.

You do not need to have a medical diagnosis of a mental illness to join the program. If you join, your Support Worker will help you to get the medical and other health support that you need.

Location Contact
CHELTENHAM Uniting Prahran Office
Rear of 313 Charman Road
(Cnr Maude Street & Charman Road)
T: 9692 9400
KEW Uniting Prahran Office
142A Normanby Road, Kew East
T: 9692 9400
How does a PHaMs service with Uniting Prahran work?

PHaMs provides direct, personalised assistance for people whose ability to manage their daily activities and live independently is being severely impacted by mental illness. 

Uniting Prahran has qualified, experienced and dedicated Support Workers who will work with you to develop an Individual Recovery Plan specifically for you.

Your Individual Recovery Plan is central to how we understand your needs and preferences. It outlines your strengths and aspirations, setting out what you want to achieve, and how we are going to do it together. Your carers and family members may also be involved in developing your Recovery Plan, with your consent.

Our focus will be on achieving your personal goals – both long and short term – and your Support Worker will assist you to:

  • live independently
  • better manage your daily activities
  • access appropriate support
  • reconnect with family and friends
  • achieve personal independence.

Uniting Prahran also provides Recovery Mentors. This is a specialist role within the team, providing support from the perspective of someone who has overcome the impact that mental challenges had on their own lives. They use their own recovery story and relevant work experience to support you on your recovery journey.

You can request to work with a Recovery Mentor on a specialist recovery goal.

Recovery Mentors also coordinate and facilitate PHaMs recovery groups, which are safe spaces where you can connect with other people, share your experiences, learn new ways to cope and live, and build your confidence.

For more information:

How do I access Individual Client Support packages?

From 1 August 2014, the Mental Health Community Support Service (MHCSS) was launched in Victoria. The MHCSS system was introduced to deliver better outcomes for people with lived experience of mental ill health (and their carers), and for Victoria’s mental health service system, through the provision of Individual Client Support packages.

Access to an Individual Client Support package with Uniting Prahran can be made via two pathways:

  1. Contact a Uniting Prahran office, and we will help you access the Central Intake & Assessment function.
  2. Contact your local Central Intake & Assessment function directly, and ask to be referred to Uniting Prahran.

Your local Central Intake and Assessment function will:

  • assess and determine your eligibility to receive support
  • provide information about the services available to you
  • refer you to a Support Package provider for a comprehensive intake assessment.

Uniting Prahran provides Individual Client Support packages in three catchment areas – Bayside, Inner East Melbourne, and South East Melbourne. 

Note: People who live out of our catchment areas but who wish to access our services may still be eligible for our assistance, so please contact your preferred office to discuss this further.


Covering the Cities of:

  • Bayside
  • Glen Eira
  • Kingston
  • Port Phillip
  • Stonnington
Central Intake & Assessment
Call 1300 379 462
Operated by:
NEAMI National
Mon to Fri, 9.00-5.00pm
Uniting Prahran Offices
Rear 86A Kooyong Road, Armadale
(Cnr Clarendon Street)
 Rear 313 Charman Road, Cheltenham
(Cnr Maude Street)
T: 9692 9400211 Chapel Street, Prahran
T: 9692 9500

Covering the Cities of:

  • Boroondara
  • Manningham
  • Monash
  • Whitehorse
Central Intake & Assessment
Call 1300 785 358
Operated by:
Mon to Fri, 9.00-5.00pm
Uniting Prahran Offices
142A Normanby Road, Kew East
T: 9692 9400

Covering the Cities of:

  • Greater Dandenong
  • Casey
  • Cardinia Shire
Central Intake & Assessment
Call 1300 785 358
Operated by: EACH
Mon to Fri, 9.00-5.00pm
Uniting Prahran Office
1 Lurline Street, Cranbourne
T: 8825 4900
How does an Individual Client Support package with Uniting Prahran work?

An Individual Client Support package is tailored for each person upon entry to the service. We regularly meet with you to ensure our services are meeting your needs.

The development of your Individual Recovery Plan is central to how we understand your needs and preferences. We use the Recovery Star tool to assist you in identifying your recovery goals within a range of areas, such as managing your mental health, improving your relationships with your family or friends, getting and keeping a job, developing your social networks and your confidence, or improving your physical health, or housing situation.

Your Individual Recovery Plan outlines your strengths and aspirations, setting out what you want to achieve, and how we are going to do it together. Your carers and family members may also be involved in developing the Recovery Plan, with your consent.

Our focus will be on achieving your personal goals – both long and short term – and our team will support you to live independently.

What kind of support is in our Individual Client Support packages?

We provide a qualified and experienced Support Worker who will meet you in your preferred location – in your home, in a community setting, or in one of our offices – depending on what suits you.

The purpose of our work is to offer the range of supports that you want in order to improve your quality of life, while working toward your recovery goals.

Our services aim to:

  • provide a safe, encouraging and supportive environment
  • promote your rights
  • provide opportunities specific to your own needs and goals
  • support, promote and encourage social interactions, recreational options, general living skills, educational and vocational opportunities
  • assist in developing self-confidence and build on existing strengths
  • help you to access services and supports within the community to help prevent illness, relapse and/or hospital admission.

Uniting Prahran provides:

  • support to you in your personal recovery from mental illness
  • support to your family and carers in their caring role
  • support to you in your parenting role, if required
  • assistance to you in coordinating the services you are using, such as clinical mental health services, alcohol and drug services, or homelessness, or housing support agencies.

Uniting Prahran acknowledges and values the important role that family members and carers play in many people’s journey to recovery, and aims to ensure that families and carers are well supported and informed in that role. We do not share your private information with your family members and/or carers without first receiving your consent to do so.

Aged Care Services

Home Care Packages, Level 1, 2, 3 and 4

Government-funded Home Care Packages are intended to provide older people with the in-home supports necessary to remain living independently in their own homes. Packages range from Level 1, for those who have only basic care needs, through to Level 4, for people with high-level needs.

Supports may include things like bathing or dressing, personal mobility, laundry, cleaning, gardening, transport, nursing or allied health and much more.

Whatever Home Care Package level you have, Case Management and Care Co-ordination by experienced professionals provides a more holistic approach in any care plan. This ensures that the in-home supports in place meet all current needs, achieve all goals and address any changing needs over time.

Our consultants provide our clients with all available options at every stage.

Our costs

As not-for-profit providers, Uniting Prahran is able to genuinely minimise our costs to clients without having to compromise the quality of the service. Our promise to our clients is to provide the very best level of care available. To do this we:

  • are totally flexible to meet the individual needs and requests of every client
  • provide every client with all possible options available to them
  • treat all clients as partners, with respect and total transparency
  • provide these services at the lowest possible cost.

Note: Whilst the Commonwealth Government recommends service providers charge a Basic Daily Care Fee, we do not charge this fee.

You are in control

All Uniting Prahran Home Care Package clients choose how much involvement they want us to have in managing their package and supports. We recognise that some clients want to have greater control, while others may need more assistance from our consultants. Our clients are always in control. After all, it’s your package.

For more information, read our brochure: Home Care Packages – What You Need to Know

It provides information, such as:

  • What is a Home Care Package – How to get one and how they are funded?
  • Choosing a service provider, choice in your care, and control over your package
  • Does the Government pay for everything, or will you be asked to contribute?
  • Some frequently asked questions, helpful resources and much more.

What does a Home Care Package cost?

Costs are calculated according to government guidelines and determined individually, depending on your pension status and income. There are annual and lifetime caps that apply to the income-tested care fee.

For more information:

Or contact:

My Aged Care National Call Centre
Telephone: 1800 200 422 (Monday to Friday 8am to 8pm, Saturday 10am to 2pm)
Uniting Prahran – Aged Care team


  • 9692 9433 for all enquiries (Monday to Friday, 8.30am to 4.30pm)
  • 9692 9444 for After Hours URGENT respite only

Cafe and Catering

Hartley’s Community Dining

Uniting Prahran’s community dining room – known as Hartley’s – has been serving hot breakfasts during the winter months, and weekday lunches to the economically and socially disadvantaged for more than twenty years. It has seating for up to 65 guests, and has a lovely outdoor courtyard area.

Hartley’s is staffed by experienced chefs, wonderful volunteers, and participants from our services.

Hartley’s aims to provide:

  • a supportive and welcoming environment for all, but particularly those in the community who may be experiencing isolation, loneliness or disadvantage
  • nutritious, low cost meals.

A typical lunch menu has soup, two choices of main meal (with vegetarian options always available) plus a dessert. Free bread and salad is provided – when possible – with the purchase of a main meal. The menu changes every day, and main meals cost $4.00.

Holders of a valid and current Health Care card are entitled to one free main meal a month.

Opening hours Monday to Friday, serving lunch from 11.00am to 2.00pm
NB: Last meal served at 1.50pm

Location Ground floor, 211 Chapel Street, Prahran

Hartley’s also runs a Winter Breakfast program, providing cooked breakfasts from June to August. During this period, breakfast is served Monday to Friday, from 7.30am to 9.30am. A gold coin donation is all it costs.

If you are interested in volunteering with Hartley’s or for the Winter Breakfast program, we’d like to hear from you. Find out more

The Mission Caters

 Hospitality-missioncaters-green-logo-final Our catering service  Facebook  Like us, or follow us!

The Mission Caters combines Uniting Prahran’s vision that ‘every person has the right to a decent life’ with an aspiration for proficient, competitive and contemporary catering.

The Mission Caters employs a team of experienced hospitality professionals, who can deliver high standard catering for small or large functions, at your venue or ours. The broader team may also include trainees, participants and volunteers who are seeking to enhance their work experience.

The Mission Caters provides a variety of options to suit your event, including:

  • experienced fully licensed and flexible catering at your venue or ours
  • formal sit down dinners
  • cocktail events/canapé dining
  • a fully equipped corporate kitchen – ideal for team building exercises
  • day conference rooms
  • hire of our rooftop venue at 211 Chapel Street, which has panoramic views of the city skyline; or our ground floor venue, Hartley’s, which has seating capacity for 65 guests.

Visit our website to find out more

Emergency Relief / Material Aid

Opening hours: Monday to Thursday, 9.30am to 12.30pm Location: Level 1, 211 Chapel Street, Prahran Telephone: 9692 9514 – direct, or 9692 9500 – switchboard We do not take appointments for Emergency Relief – just come in during opening hours and we will do our best to assist you. During your visit our friendly, helpful volunteers and staff will discuss what you may be eligible for. Emergency Relief works on a ‘needs’ basis and can offer:

  • food parcels
  • food vouchers
  • phone cards
  • transport cards to help out with arranging and getting to appointments
  • clothing vouchers to be redeemed from our Goodwill Shops.

Some services are offered monthly, and some are quarterly. There is a limit to two services in the same visit. Find out more If you wish to get support setting a personal budget or require advocacy support with outstanding bills and accounts you are welcome to make an appointment to meet with the Material Aid Counsellor. If you require financial counselling assistance, please contact:

Port Phillip Community Group, at Inner South Community Health Service 341 Coventry Street Sth Melbourne 1300 765 595 Intake Line – for all enquiries
Port Phillip Community Group 161 Chapel Street St Kilda 1300 765 595 Intake Line – for all enquiries

Engagement Hub aka St Kilda 101

Uniting Prahran is very pleased to announce that our Engagement Hub (101 Carlisle St, St Kilda) has finished its major and most necessary internal refurbishment, thanks to funding from the State Government and St Kilda Parish Mission.

Engagement Hub – continuing to provide programmes and support for those who identify with severe and/or enduring mental ill health, who are socially isolated and/or homeless.

Location: 101 Carlisle Street (cnr Chapel Street), St Kilda

Telephone: 9525 5478

Manager: Pauline (Paulo) Reid

Open: Monday to Friday, 9.00am to 2.30pm – except Thursdays, when we close at 1.30pm.

Why ‘Engagement Hub’?

The definition of a ‘hub’ is ‘a centre of fun and activity’, and that is what we aim to achieve here. We hope to engage you – and for you to be engaged – while at the Engagement Hub. The Engagement Hub has two main focusses:

  • to provide a safe and welcoming community for people who want to connect with others with similar experiences
  • to encourage and assist people with a mental health support need who would like to become a client of Uniting Prahran’s mental health services, and receive support to access an Individual Client Support package.

If you are interested in accessing an Individual Client Support package, a mental health Support Worker is on site to assist you through the Central Intake & Assessment process. For more information

Who can use the Engagement Hub?

The Engagement Hub is open to those with severe and/or enduring mental ill health, who are socially isolated, and/or homeless.

What facilities are available?

We have the following facilities available for participants to use:

  • laundry facilities
  • shower facilities
  • access to internet.

In addition, we also have monthly visits by a dentist, podiatrist and optometrist. Please contact the Engagement Hub for more information about these services.

Do you provide any meals or just tea and coffee?

Yes we provide breakfast and lunch Monday to Friday.


  • Monday, Wednesday, Thursday, Friday from 9.00am – 10.30am
  • Thursday from 10.30am when Brunch is Lunch!


  • Monday to Friday, 12noon – 12.30pm EXCEPT Thursday  

What kind of activities can I participate in?

All our activities are open to everyone who accesses the Engagement Hub. It is an opportunity to build on individual’s strengths and abilities through:

  • groups – Women’s group, yoga, art, drama, gardening, pool, music, meditation, trivia, and bingo!
  • regular outings
  • monthly meetings: ‘Have Your Say’ is a regular meeting where clients are able to have input and provide feedback.

There is also an informal prayer group for people who are interested. For more information, view our current timetables below:

copp 2 The activities and meals programs at the Engagement Hub are supported by the City of Port Phillip, and we acknowledge and thank them for their support.

Goodwill Shop

Donate, volunteer or shop here!

Facebook  Like us, or follow us! Instagram   Prahran.Mission.Goodwill.Shop

Uniting Prahran Goodwill Shop raises much needed funds to support those living with mental illness or who are living with extreme economic or social disadvantage.

Our Goodwill Shop sells an eclectic range of clothing, books, CDs, household goods, furniture, and other rarities, and is run by a combination of paid staff, wonderful volunteers, and clients seeking employment opportunities; they offer a unique retail experience for all.

Where is our Goodwill Shop located?

Opening Hours
211 Chapel Street
T: 9692 9553 (Mon-Sun) Monday to Friday
10.00am to 5:00pm
10.00am to 5:00pm
12.00 – 4.00pm

How do I donate goods?

We are always happy to receive good quality, clean donations at either of our stores.

If you have bulky items, or furniture that you cannot deliver to us yourself, we can organise for these to be collected. Please call – or email – our Prahran store to organise a collection.

Please note: We are not always able to accept everything that you may wish to donate as it is subject to our current needs, space permitting.

Is there anything you can’t accept?

Yes. We cannot sell anything that would be unsafe for you to buy – anything that is broken, dangerous, unhygienic, where its safety cannot be proven or where it would be illegal for us to sell. It is also important that you donate saleable, good quality items as we have to pay for the disposal of rubbish or unsaleable donations.

The following items below are unsaleable donations and need to be collected by your local council in weekly or hard rubbish collections:

  • ripped, torn and/or stained clothing
  • electrical goods
  • pillows and doonas (unless new in packaging)
  • computers and printers
  • earrings for pierced ears (unless new in packaging)
  • brushes and combs (unless new or antique)/Hairpieces/Wigs
  • food (cakes, jams, pickles, lollies, lemons etc)
  • prescription spectacles
  • sharp knives of any size
  • curtain rods, tracks and awnings
  • used underwear/pantyhose/socks
  • used makeup, sealed unused cosmetics
  • carpets and underlay
  • building materials and kitchens
  • outdoor playground equipment (for example swing sets, trampolines)
  • gas appliances.

Anything that carries ‘Australian Safety Standard’ requirements including:

  • baby carry-baskets/Baby prams or pushers/Bassinettes
  • bicycle helmets/Horse riding helmets/Motorcycle helmets
  • children’s car seats/children’s cots.

If you are uncertain, then please call our shop – we’d be happy to talk to you.

Hearing voices?

We support voice hearers and organisations across Victoria to create opportunities for recovery that respect and work with peoples’ lived experience.  Find out more


Prahran Mission Voices Vic


Employment and Training

Uniting Employment Services is a specialist employment service that assists people who are affected by illness or disabilities to return to suitable paid work.

It offers a qualified employment support team and employer marketing specialist to support you in your job search process.

It is a free service for eligible job seekers with a disability or health condition.

Our offices are located at:

  • Cheltenham
  • Dandenong
  • Prahran
  • St Kilda
  • Box Hill
  • Collingwood
  • Hobart
  • Lilydale
  • Melbourne
  • Wantirna South

For more information please call us on 03 9692 9501




Getting Ahead………….Getting Work

Welcome to Uniting Employment Services and the Market Your Skills program

– to you and your journey to employment! 

Would you like to be working but not sure what step to take next?

In the Market Your Skills program you will –

  • Learn to engage more effectively in work, training and the community
  • Develop a Personal Action Plan to find and sustain employment
  • Boost your confidence and self esteem
  • Learn in a friendly and supportive environment
  • Advance your communication, teamwork and problem solving skills
  • Learn to set and achieve your goals 

Interested in taking the next step?               Pop in or contact us at –

Level 1, 211 Chapel Street, Prahran                 Tel: (03) 9692 9501

Looking forward to accompanying you on the next steps of your journey!

For upcoming training sessions click here


Diversity and Advocacy Program shutterstock_135092909

The Diversity and Advocacy Program provides individualised and group support to people who identify as Lesbian, Gay, Bisexual, Transgender, Queer, Intersex or Asexual (LBGTQIA+) and who experience mental health challenges. The program:

  • facilitates a social group for LBGTQIA+ people who experience mental health issues, known as OUTminds
  • provides diversity training within Uniting Prahran, and to other health providers in the greater community.


OUTminds is a social group for people who identify as LGBTQIA+, who experience mental health challenges. It collectively promotes an accepting, safe and supportive environment in which to stay connected with the LGBTQIA+ community. The Outminds group meet once a week on Wednesday to do a variety of social activities as a group.

To see what’s happening this month, view our Social Timetable.

To find out more, call our Diversity & Advocacy Co-ordinator on 9692 9500.

Legal Service

Uniting Prahran’s legal service is available to eligible clients who are in need of legal counselling. This service is free and will be offered through our Emergency Relief service.

To be eligible, you need to meet certain criteria, such as:

  • be experiencing financial hardship
  • hold a valid government concession card
  • be an existing client in one of our programs
  • other, as deemed appropriate.

We have access to a small team of lawyers who can provide pro bono legal counselling to clients in matters relating to:

  • advocacy
  • criminal law
  • debt
  • family law
  • tenancy issues.

When is the service available?

The legal service will be available on the last Monday every month, from 10.00am to 2.00pm.

How do I access the service?

Access to the service is by appointment only.

To make an appointment, call 9692 9500, and speak to the Emergency Relief Coordinator.

Pastoral Care

The work of pastoral care is focussed on the faith community, and is a participant driven group. Activities include weekly prayer services, regular group outings, visits by the chaplain, and memorial services.

The Chaplaincy also reaches out beyond the walls of Uniting Prahran into rooming and boarding houses, hospitals, hostels and people’s private homes. Uniting Prahran draws people from different cultures, faiths and spiritualities and this is acknowledged in the pastoral care which is offered.

We welcome diversity and provide worship which reflects the different faiths and spiritualities of workers and participants.

Do you hold regular services?

Yes, the faith community gathers to pray every Thursday, at 12.30pm, and the informal Christian worship service is open to all.

Location:Pastoral image-Candle
Level 2, Cooper Room
211 Chapel Street, Prahran

To contact the chaplain – Rev Dr Ian Savage

Telephone: 9692 9500 (Thu to Fri)

Email:  Contact us via the online form

Residential Programs

We have two residential rehabilitation properties – The Haven, and Scottsdale – which provide a range of housing opportunities, both independent and supported, for people who are:

  • aged 16-64
  • living with a diagnosed mental illness
  • residents within the Bayside catchment area
  • willing to engage with our support workers.

Both services are guided by the Uniting Prahran’s strengths-based model, which has four domains of recovery:

  • hope, as a frequent self-reported component of recovery
  • self-identity, including current and future self-image
  • meaning in life, including life purpose and goals
  • personal responsibility, the ablility to take personal responsibility for one’s own life.

All our residents are encouraged to maintain connections with their families and carers, communities and practical supports.

All our residents are encouraged to develop their daily living skills, personal development and independence.

All our residents are encouraged to become active members of the local community.

Both services provide support round the clock to:

  • provide a safe environment
  • allow an immediate response to any health concerns
  • reduce the potential for hospitalisation
  • assist residents achieve individual goals
  • help reduce the symptoms of mental illness to a point where they can be managed with less support and improved quality of life.

The Haven

The Haven is comprised of 14 self-contained, one bedroom, residential units. In addition, there are communal areas, including a lounge area (with kitchen) and a computer area. All residents hold a residential tenancy lease with The Haven Foundation.

The Haven’s psychosocial support is provided by Uniting Prahran – in partnership with The Haven Foundation – and in conjunction with the Area Mental Health Service, Alfred Hospital Psychiatry team, private psychiatrists, and Inner South Community Health Service.

At The Haven, the important role of families and friends caring for people with a mental illness is recognised. We believe that carers of people with a mental illness make great contributions to the way that mental health services respond to the needs of people. Taking into account these contributions is essential to treating the whole person, within their social network.

Further, we recognise that caring involves certain challenges and hardships that may impact on carers’ personal needs. Consequently, carers may also require direct and/or indirect support to enable them to live a fulfilling life.

The Haven ultimately aims to establish collaborative relationships with the carers of our residents in order to support them as well as the residents.

For further information, contact the Manager on 9692 9460.

For a glimpse into life as a resident, and how this model of care has helped make a difference, watch this 2 minute Ch9 News film clip.


Scottsdale is comprised of two different service levels: a 15 bed serviced residence, with an additional 8 self-contained, one bedroom, residential units. All residents and tenants hold a residential tenancy agreement with Housing Choices Australia.

The 15 bed residence is staffed 24 hours a day, seven days per week. All meals are provided and staff are available to assist with daily living skills, personal and practical support. A support worker is also available to assist residents to plan and support their journey of recovery. In addition, a dedicated activities worker is available for outings and transport assistance. This program is supported by Sacred Heart Mission.

The self-contained units are available for tenants who only require a little support to live independently. The units are fully equipped, with two adapted for disability access. A support worker assists tenants with their recovery plans and community meetings are held on a regular basis.

Scottsdale’s psychosocial support is provided by Uniting Prahran – in conjunction with the Area Mental Health Service, Alfred Hospital Psychiatry team, private psychiatrists, and Inner South Community Health Service.

For further information, contact the Manager on 9692 9590.

For a glimpse into life as a resident, watch a 3min film clip.

Training or Education

Uniting Prahran offers a range of training courses throughout the year. Our courses are open to everyone – you do not need to be a client of Uniting Prahran to attend. We welcome people from all backgrounds and walks of life. We teach in a prejudice free, non judgmental environment, in small, friendly classes. We respect your privacy. Uniting Prahran offers everyone the chance to attend training to make improvements in the quality of their life, and increase their opportunities.

What kind of courses do you have?

Courses may change from time to time, but typically we run:

Is there a cost?

Yes there is. Course fees vary – depending on the course requirements – but they start from as little as $1.50 per hour.

Where are the courses held?

Most courses are run at 211 Chapel Street, Prahran but some courses are run at other sites. Check the course information for specific details.

Where can I get more information?

For information regarding our Voice Hearer’s specialised courses:


How do I register?

To register for Voice Hearer’s specialised courses:

  • registration is via our Training page
  • or call 9692 9500 if you need some assistance.



Voices Vic

Voice Vic supports voice hearers and organisations across Victoria to create opportunities for recovery that respect and work with peoples’ lived experience.  Find out more